Resident Communications and Engagement
Strengthen transparency, build trust, and keep residents informed with timely community updates, service notifications, public meeting announcements, and event reminders delivered across multiple communication channels.
Build Stronger Resident Connections Through Timely Communication
Residents expect accurate, accessible information from their local government, not only during emergencies but throughout everyday community operations. While emergency alerts are critical, most local government communication happens every day. CivicPlus® Mass Notification helps municipalities deliver routine community updates, service notifications, event reminders, public meeting announcements, and other important information through a centralized communication platform designed specifically for local government.
From road closures and utility updates to community events and resident engagement initiatives, keep your community informed and connected with targeted, multi-channel communication tools that improve engagement, strengthen transparency, and build public trust.
Explore Resident Communication and Engagement Tools
Deliver relevant, timely communication that keeps residents informed, encourages participation, and improves the overall resident experience.
Product Features
Community and Event Notifications
Keep residents informed about local events, public meetings, recreation programs, community initiatives, road closures, utility interruptions, and other routine municipal updates.
Resident Preferences and Subscription Management
Give residents control over the notifications they receive. Allow subscribers to opt-in to specific topics, departments, events, or community updates to create a more personalized communication experience.
Multilingual Messaging
Improve accessibility and inclusivity with automatic translation capabilities that help deliver messages in 70+ languages, so residents receive clear and understandable communication.
Website and Social Media Integrations
Publish updates across website, email, SMS, voice, social media, and mobile channels from one centralized communication platform.
Mobile App for Residents
Provide residents with a reliable way to receive alerts and community updates directly on their mobile devices through the myAlerts app. Residents can customize notification preferences and stay connected wherever they are.
Scheduled Notifications
Plan and schedule notifications in advance, helping to streamline communication efforts and ensure timely alerts are sent without last-minute scrambling.
Ready to improve resident communication and engagement?
Schedule a DemoMass Notification in the Civic Impact Platform
CivicPlus Mass Notification becomes even more powerful when paired with our integrated digital government tools.
Municipal WebsitesIntegrate our Mass Notification system with your CivicPlus website to provide vital information to your residents. Learn More
Resident PortalEmpower residents to personalize which notifications they receive and how they’re sent. Learn More
What Our Customers Are Saying
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Read the Case Study
Eric Richards
Sandy City Communication
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I’m glad we selected [CivicPlus]. We got a great deal and the service we received after the sale was fantastic. We had tried another emergency notification system, Everbridge, six years ago and it didn’t work for us. We paid $38,000 for the system, but only 800 residents subscribed. With IPAWS, we can reach anyone in the impacted area. If there’s an emergency in our community, we know seconds matter, and we want the ability to send communications ourselves and reach as many people as possible.
Read the Case Study
Lance Coleman
Blount County Emergency Management Director
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We saw what CivicPlus was able to do for us with our website redesign, so we thought, why not work with CivicPlus on a refresh of our alert system too?
Read the Case Study
Liz Nunez
Wellington Public Information Officer
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Receiving that early text message allowed us to coordinate our safety activity.
Read the Case Study
Nina Sipes
Stanton County, KS Resident and Owner of Sipes' Farming Entities
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Knowing that we were switching to a solution offered by the same company that provides our website and digital communication solutions and the fact that CivicPlus provides solutions exclusively for local government were important factors for the consideration of our council. For me, it was a plus to know that I could add another service to the same platform utilizing the same company and that I already knew whom to contact if I had a question — truly a one-stop shop.
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Chelci Amburgy
Bullard Director of Public Relations and Communications, 2018
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At the time we implemented the software, we needed something with more enhanced capabilities, and that was more GIS driven that we could use when communicating about tropical weather, road closures, and big accidents.
Read the Case Study
Key West
IT Director
Related Products
Explore complementary CivicPlus solutions that enhance outreach, streamline operations, and support compliance. Explore other products commonly used with Mass Notification.
Municipal WebsitesImprove engagement and communication with a world-class website. Learn More
Web AccessibilityImprove digital content compliance and inclusivity with comprehensive accessibility solutions. Learn More
SeeClickFix 311 CRMCentralize requests and respond faster with automated request management and communication. Learn More
Social Media ArchivingCapture and preserve all social media content, supporting compliance with public records laws. Learn More
Process Automation and Digital ServicesIncrease efficiency with custom, encrypted forms and automated next steps. Learn More
Agenda and Meeting ManagementMaster meeting and agenda management with a purpose-built platform designed for clerks. Learn More
NextRequestStreamline the receipt, routing, and release of public records with an all-in-one, modern online portal using public records request management software. Learn More
Municode CodificationSoftware and services for all codification needs. Learn More
Mass Notification
Ready to keep your community connected and protected?
We are proud of our residents for engaging with us especially via our My Alert system that is key in the event of an emergency. We have seen our community engagement grow to nearly 36,000 signups in the past 4 years. Our ‘Connect With Us’ web hub was built to make it easy for citizens to go to one location for all of the ways they can connect with Sandy City.