SeeClickFix by CivicPlus logo

Modern Public Service Software for Local Governments

Easy-to-Use Online Tools and Apps for Residents and Staff

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Are You Struggling to Meet Citizen Expectations?

Are you keeping up with growing expectations from council, citizens, and staff?

Are internal communications getting in the way of solving problems?

Are you struggling to pull together data to satisfy your council?

Do you want to know the status of every request - instantly?

Have you had resident requests fall through the cracks?

Is seamlessly plugging resident requests into your proceses important to you?

Where other solutions fall short, SeeClickFix succeeds. You’ll find everything you need to track and complete your work in one easy-to-use package.

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Turn Problems Into Praise with SeeClickFix

Intro

 

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Service Request Tools

Give your staff modern tools to do their job with SeeClickFix.

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Make Better Decisions

Use SeeClickFix data to make your budget go further while planning for the future.

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Do More - Faster

Eliminate duplicate requests and know exactly where issues are, and what they look like, before going onsite.

Features

Everything You Need to Modernize Your Public Service Experience

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Service Request Tools

Brandable mobile app, embeddable website portal, Facebook app, & call taker interface.

Automated Issue Routing

Route and assign service requests based on location & category.

Duplicate Detection

Automatically detect duplicate requests before they're submitted.

Custom Questions

Resolve requests faster with category specific questions.

Public, Private & Internal Requests

Protect privacy & increase visibility with request types.

Two-Way Communication

Respond to the public with status updates or follow-up questions.

Member Roles and Restrictions

Assign member user roles and access levels to control the visibility of request information.

Make Assignments

Assign requests and work orders for operational accountability.

Request Escalation

Automatically notify supervisors when issues exceed their due date.

Work Orders & Resources

Assign work to track time and material consumption to know what it's costing to provide services.

Internal Commenting

Discuss the resolution of issues internally with team members without public visibility.

Report Card

See which issues are being reported and how your team is performing against Service Level Agreements.

Custom Reports

Share filtered reports via email at intervals you set.

Integrations

Connect to over 20 government technology solutions.

Data Rich Requests

With geo-coordinates, photos, and comments staff have the info needed to resolve issues the first time.

You Care About Community.
We Care About You.

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4.5 Star App Rating on Apple, Google Play, and Capterra

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400+ Happy Customers

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8 Million+ Requests Resolved

How to Get Started

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1.

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2.

Tailor SeeClickFix to your Organization

3.

Meet Expectations

The Four Pillars of Citizen Request Management That Build Trust

Emergency-Notifications

Give Residents a Way to Speak

Residents want help improving the quality of life in their communities. And with SeeClickFix, they can report issues in the time it takes to order takeout. Foster citizen engagement with a set of highly rated tools that include a mobile app, web portal, call taker interface, and Facebook app.

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Give Officials a Way to Listen

Routing resident requests to the right departments has never been easier thanks to SeeClickFix. Automated workflows assign requests to the proper staff based on a request’s type and location. Get more done, faster with custom workflows that adapt to your existing operations.

Emergency-Notifications

Give Staff a Way to Take Action

Equip staff with the tools needed to succeed in today’s public service environment. Web-based work orders, assignments, job statuses, and cost tracking keep you in control. And with integrations to more than 20 government technologies, your data can flow to where it’s needed most.

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Give Government a Way to Share Results

Sharing results with residents and staff builds trust and confidence with both. SeeClickFix’s analysis tools make it easy to compare performance across departments and to make data-driven decisions. And with a turnkey integration to Esri, you can analyze request data with ArcGIS.

 

How Can You Be a Serious Public Service Problem Solver?

With resident requests flooding in from walk-ins, phone calls, emails, and social media the risk of losing control is high. With SeeClickFix, you’ll have instant access to request statuses, your staff will get credit for the work they do, and you’ll be turning problems into praise.

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