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Are you keeping up with growing expectations from council, citizens, and staff?
Are internal communications getting in the way of solving problems?
Are you struggling to pull together data to satisfy your council?
Do you want to know the status of every request - instantly?
Have you had resident requests fall through the cracks?
Is seamlessly plugging resident requests into your proceses important to you?
Where other solutions fall short, SeeClickFix succeeds. You’ll find everything you need to track and complete your work in one easy-to-use package.
Give your staff modern tools to do their job with SeeClickFix.
Use SeeClickFix data to make your budget go further while planning for the future.
Eliminate duplicate requests and know exactly where issues are, and what they look like, before going onsite.
Brandable mobile app, embeddable website portal, Facebook app, & call taker interface.
Route and assign service requests based on location & category.
Automatically detect duplicate requests before they're submitted.
Resolve requests faster with category specific questions.
Protect privacy & increase visibility with request types.
Respond to the public with status updates or follow-up questions.
Assign member user roles and access levels to control the visibility of request information.
Assign requests and work orders for operational accountability.
Automatically notify supervisors when issues exceed their due date.
Assign work to track time and material consumption to know what it's costing to provide services.
Discuss the resolution of issues internally with team members without public visibility.
See which issues are being reported and how your team is performing against service level agreements.
Share filtered reports via email at intervals you set.
Connect to over 20 government technology solutions.
With geo-coordinates, photos, and comments staff have the info needed to resolve issues the first time.
SeeClickFix Conversations allows citizens to submit feedback, questions, and requests using the most common communication tools they already use daily such as text, email, or digital media. All messages are aggregated in a single interface and associated with individual citizen profiles for historical reference and more efficient issue management.
4.5 Star App Rating on Apple, Google Play, and Capterra
400+ Happy Customers
8 Million+ Requests Resolved
Maximize your team collaboration and citizen service capabilities with the following CivicPlus solutions:
Integrate SeeClickFix into your CivicEngage® website to field non-emergency service requests and deliver vital information to your community
Pair SeeClickFix with your CivicReady® emergency mass notification solution to keep your community informed and safe.
Residents want help improving the quality of life in their communities. And with SeeClickFix, they can report issues in the time it takes to order takeout. Foster citizen engagement with a set of highly rated tools that include a mobile app, web portal, call taker interface, and Facebook app.
Routing resident requests to the right departments has never been easier thanks to SeeClickFix. Automated workflows assign requests to the proper staff based on a request’s type and location. Get more done, faster with custom workflows that adapt to your existing operations.
Equip staff with the tools needed to succeed in today’s public service environment. Web-based work orders, assignments, job statuses, and cost tracking keep you in control. And with integrations to more than 20 government technologies, your data can flow to where it’s needed most.
Sharing results with residents and staff builds trust and confidence with both. SeeClickFix’s analysis tools make it easy to compare performance across departments and to make data-driven decisions. And with a turnkey integration to Esri, you can analyze request data with ArcGIS.
With resident requests flooding in from walk-ins, phone calls, emails, and social media the risk of losing control is high. With SeeClickFix, you’ll have instant access to request statuses, your staff will get credit for the work they do, and you’ll be turning problems into praise.
At SeeClickFix we know you’re a serious public service problem solver. Trouble is, you don’t have the visibility you need into daily operations to provide the level of service you want to. Which can make you feel like you’re flying blind. In order to meet expectations, you need commercial-grade software that seamlessly captures, tracks and resolves resident requests. Which is why we created SeeClickFix. In fact, over 400 local governments rely on SeeClickFix to manage their resident requests online, anytime, from anywhere. Here’s how we do it:
CivicPlus®302 South 4th Street, Suite 500Manhattan, Kansas 66502888-228-2233