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Additional tools to enable citizens to self-service their civic needs.
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311 & Citizen Request Management
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311 + Citizen Relationship Management
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Does your CRM allow you to communicate with a resident in real-time?
Does your CRM provide a convenient mobile interface to submit requests?
Does your CRM provide a customizable experience for residents?
Do you want to know the status of every request - instantly?
With our 311 Citizen Relationship Management software and its SeeClickFix app, you'll enable staff to promptly respond to resident inquiries and requests and empower community members to collaborate with local leaders on area improvements.
Give residents an outlet to feel heard and a single tool for administrators to listen.
Use SeeClickFix data to make your budget go further while planning for the future.
Eliminate duplicate requests and know exactly where issues are, and what they look like, before going onsite.
Brandable mobile app, embeddable website portal, Facebook app, & call taker interface.
Route and assign service requests based on location & category.
Automatically detect duplicate requests before they're submitted.
Receive and respond to resident feedback from a single hub and track historical interactions.
Connect to over 20 government technology solutions.
Protect privacy & increase visibility with request types.
Store data on residents who submit requests and share feedback for more personal interactions.
Respond to people with status updates or follow-up questions.
Assign member user roles and access levels to control the visibility of requests.
Our software integrates with your existing asset management and mapping tools like Esri for field worker efficiency.
Assign requests and work orders for operational accountability.
Automatically notify supervisors when issues exceed their due date.
Assign work to track time and material consumption to know what it's costing to provide services.
Discuss the resolution of issues internally with team members without public visibility.
See which issues are being reported and how your team is performing against Service Level Agreements.
Share filtered reports via email at intervals you set.
Resolve requests faster with category specific questions.
With geo-coordinates, photos, & comments staff have the info needed to resolve issues the first time.
Brandable mobile app, website portal, Facebook app, & call taker interface.
Respond to people with status updates or questions.
Assign user roles and access levels to control the visibility of requests.
See which issues are being reported and how your team is performing against service agreements.
Resolve issues with geo-coordinates, photos, & comments.
SeeClickFix Conversations allows residents to submit feedback, questions, and requests using the most common communication tools they already use daily such as text, email, or digital media. All messages are aggregated in a single interface and associated with individual user profiles for historical reference and more efficient issue management.
4.5 Star App Rating on Apple, Google Play, and Capterra
400+ Happy Customers
8 Million+ Requests Resolved
Maximize your team collaboration and resident service capabilities with the following CivicPlus solutions:
Integrate Citizen Relationship Management software into your CivicPlus® Municipal Website to field non-emergency service requests and deliver vital information to your community
Pair your Citizen Relationship Management system with our Mass Notification solution to keep your community informed and safe.
Residents want help improving the quality of life in their communities. And with SeeClickFix, they can report issues in the time it takes to order takeout. Foster citizen engagement with a set of highly rated tools that include a mobile app, web portal, call taker interface, and Facebook app.
Routing resident requests to the right departments has never been easier. Automated workflows assign requests to the proper staff based on a request’s type and location. Get more done, faster with custom workflows that adapt to your existing operations.
Equip staff with the tools needed to succeed in today’s public service environment. Web-based work orders, assignments, job statuses, and cost tracking keep you in control. And with integrations to more than 20 government technologies, your data can flow to where it’s needed most.
Sharing results with residents and staff builds trust and confidence with both. Our analysis tools make it easy to compare performance across departments and to make data-driven decisions. And with a turnkey integration to Esri, you can analyze request data with ArcGIS.
With resident requests flooding in from walk-ins, phone calls, emails, and social media the risk of losing control is high. With CivicPlus' Citizen Relationship Management solution, you’ll have instant access to request statuses, your staff will get credit for the work they do, and you’ll be turning problems into praise.
At SeeClickFix we know you’re a serious public service problem solver. Trouble is, you don’t have the visibility you need into daily operations to provide the level of service you want to. Which can make you feel like you’re flying blind. In order to meet expectations, you need commercial-grade software that seamlessly captures, tracks and resolves resident requests. Which is why we created SeeClickFix. In fact, over 400 local governments rely on SeeClickFix to manage their resident requests online, anytime, from anywhere. Here’s how we do it:
CivicPlus®302 South 4th Street, Suite 500Manhattan, Kansas 66502888-228-2233