Accept and Manage Resident Communications from all Their Favorite Channels in Your New Favorite Inbox

Multi-Channel Communications

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Empower Your Residents to Text, Call, Email, or Chat to Make a Difference

Conversations allows residents to submit feedback, questions, and requests using the most common communication tools they already use daily such as text, email, or digital media. All messages are aggregated in a single interface and associated with individual resident profiles for historical reference and more efficient issue management. Messaging local government leaders is as easy as texting a friend. Conversations offers residents a choice in how they can best contact their local government—whether through texting, email, online chat, and more. Residents benefit from the convenience of contactless government services from any device, anytime, anywhere.

Personalize Your Resident Interactions

With all your residents' feedback and question in a single interface, you can easily and quickly send personalized responses to each individual to help improve your community engagement. Each message is stored at the profile level, making it easy for you to track the interaction.

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Multi-Channel Targeted Messaging

Residents can use text messaging, email, walk-ins, chat, and other digital media channels to contact their local government.

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Single, Easy-to-Use Interface

No more missed messages—a consolidated view makes it easy to organize, prioritize and personalize resident responses.

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Document Communication History

Maintain a record of your correspondence history with each resident for optimal service and relationship management.

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