Process Automation and Digital Services

Automate internal process and serve residents online, not in line

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To Meet Resident and Staff Expectations and Provide a Positive Civic Experience, You have to Move Your Services Online

Do you provide digital services by automating processes that were previously manual?

Do you provide residents with the ability to request and pay for services online?

Does your internal staff have the tools to create workflows and approvals?

Do your forms and workflows integrate seamlessly with your website?

Do you have access to customizable forms?

Do your current systems allow you to securely accept resident data?

CivicPlus’ Process Automation and Digital Services solution provides local governments with a tool that seamlessly automates internal processes and serves residents online, easily scaling with your adminitration's needs.

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Serve Your Residents Online and Increase The Efficiency of Your Local Government with CivicOptimize

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Eliminate Paper Processes

Stop fumbling with paper. Instead, connect your critical software systems to simplify and automate your day-to-day processes.

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Maximize Revenue

Provide online access for residents to access services—pay bills, submit licenses and applications, and more.

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Meet Modern Expectations

Serve your residents online and provide staff an easier way to do business.

How to Get Started

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1.

Take a Tour

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2.

Get a custom plan

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Provide the best digital experience for residents and staff

We understand how challenging it can be to move local government into the digital realm.

We’re Here for You.

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More than 12,000 customers trust CivicPlus

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More than 20 Years of Local Government Experience

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20% increase in revenue on average

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““While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.” ”

- Alex Trefry, City of Manitou Springs Public Information and Engagement Officer

“While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.”

- Alex Trefry, City of Manitou Springs Public Information and Engagement Officer

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“With Productivity, I can easily build and quickly deploy innovative digital services on-the-fly for our residents. The builder interface is great for the non-technical user and we've trained over 50 people across our departments on it. But for skilled developers, it offers a plethora of scalable features to take what is offered out-of-the-box and create custom-code solutions.”

- Teako Warfield-Graham, Web Developer, Sandy City, UT

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Features

The future of digital government access has arrived

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Ready-to-Use Form Templates for Departments

We offer over 150 common form templates pre-built and ready to implement, customize, and deploy instantly. Get your most common citizen and staff requests online fast

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Create a Seamless Government Experience

Make transactions easier for your citizens and staff with online payments, e-signature, and digitized documents and processes. Allow citizens to access the services they need from anywhere, on any device.

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Integrate Critical Systems

Use our low-code development tool and out-of-the-box API integrations to connect all your software systems and streamline your efficiency.

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Accessible Forms

Replace your inaccessible and non-compliant PDFs and move to online forms to better serve all your residents with equitable access and services.

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Build Mobile App Solutions with No Coding

Non-technical staff can create applications using drag-and-drop functionality.

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Customize and Configure  Approval Workflows

Automatically route requests and applications to departments across your municipality for review and processing.

Our Volunteer Feature

Check out our new focused product, Volunteer, built specifically for local governments to manage, recruit, and communicate with volunteers.

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Available Integrations

Easily integrate CivicOptimize forms or applications with these CivicPlus solutions:

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Add custom forms and build administrative workflows into your local government website

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CivicPlus Pay

The utility application that connects your CivicPlus solutions to select payment gateways

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Defeat the Wicked Witch of Paper-Based Processes.

Download our step-by-step guide to take the crucial steps to move your government services online.

Download Guide

See the Solution in Action

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