Simplify Manual and Recurring Tasks with Process Automation and Digital Services

Yes, the CivicOptimize solution has been renamed to CivicPlus Process Automation and Digital Services.

Local governments should embrace automation technology to enhance efficiency and service delivery. Phone calls and walk-ins are becoming antiquated as residents embrace digital services in government. At the same time, municipal employees want greater work-related application convenience and the ability to use the intelligent automation tools they need to accomplish their job functions from anywhere, on any connected device.

By leveraging digital technologies, governments can automate forms, repetitive tasks, and workflows, reducing paperwork, eliminating manual errors, and speeding up administrative processes. Simple automation translates into time and cost savings, enabling governments to allocate resources more effectively.

Embracing workflow automation in government also empowers municipalities to provide better customer experiences to their residents. Local government apps, portals, and platforms allow for convenient and accessible services such as electronic payments, online permit applications, and 311 requests. Residents can interact with a wide range of government divisons more easily, reducing bureaucracy and enhancing civic engagement.

With CivicPlus, you can create custom, purpose-based solutions to automate your current government processes and service delivery models, including:

• License applications and renewals
• Publishing legal notices online
• Custom reservation or check-out process
• Public service sign-ups
• Board applications process
• Inspections and audits
• Payments and bids
• Purchasing management
• Financial services
• Incident reporting
• Pet adoptions
• Customer Service
• Task and inventory management
• Community outreach activity tracking