Reach Your Residents With a Powerful Mass Notification System
CivicPlus® helps local governments simplify the communication process when mass messaging is required for emergency or routine notifications.
Alert and Notification System
Can You Quickly and Confidently Reach Community Members in an Emergency?
Are you worried that you won’t be able to notify residents and staff when a disaster strikes?
Does your current public notification software lack integration capabilities?
Do your residents have the ability to sign up for the routine notifications they are most interested in receiving?
Is sending targeted communications to your community a challenge?
Can you send alerts and notifications to your residents that they can receive in their preferred language?
Software Overview
CivicPlus’ comprehensive Mass Notification system integrates with your government technology stack for a fast and stress-free process to create, test, and deploy emergency or routine alerts to multiple channels.
Download Software OverviewStreamline Government Communication Processes for Routine and Emergency Alerts
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Proactively Establish a Plan for Emergencies
Leverage easy-to-use templates to prepare actionable guidelines for successful emergency communications.
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Omnichannel Reach for Max Impact
Communicate with your entire community anywhere, anytime, through as many channels as possible.
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Keep Residents Informed and Safe
Grow your notification subscription list and deliver crucial information to all members of your community.
Features
Advanced Mass Notification System Features
Emergency Notifications
Inform residents about weather hazards, active shooter situations, fires, evacuations, emergency road closures, and terrorist threats with real-time alerts.
Routine Notifications
Empower individuals of all technical abilities to quickly compose a new message or use a pre-written, event-specific template.
Automated Alerts
Schedule automated alerts to be disseminated via the National Weather Service (NWS), text/SMS notifications, and messaging APIs.
Multilingual Messaging
Send mass notification messages for auto-translation in 63 languages to ensure every recipient can act on emergency instructions.
Integrated Mobile App
Issue time-sensitive alerts on the go and give your residents the benefit of receiving pushed notifications on their mobile devices.
FEMA’s IPAWS Integration
Reach unsubscribed residents and travelers via the Federal Emergency Management Agency’s Integrated Public Alert and Warning System.
Communicate with residents using our Mass Notification System
Residents can select what they want to be notified about and on which devices.
Learn how to communicate to those most likely impacted by an emergency or event.
10,000+ Local Governments Inspire Our Solutions
Our scalable solutions fit the needs of all communities, no matter their size or budget. See what customers of our notification system are saying.
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Read the case study
Liz Nunez
Wellington Public Information Officer
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Receiving that early text message allowed us to coordinate our safety activity.
Read the case study
Nina Sipes
Stanton County, KS Resident and Owner of Sipes' Farming Entities
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I’m glad we selected [CivicPlus]. We got a great deal and the service we received after the sale was fantastic. We had tried another emergency notification system, Everbridge, six years ago and it didn’t work for us. We paid $38,000 for the system, but only 800 residents subscribed. With IPAWS, we can reach anyone in the impacted area. If there’s an emergency in our community, we know seconds matter, and we want the ability to send communications ourselves and reach as many people as possible.
Read the case study
Lance Coleman
Blount County Emergency Management Director
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Knowing that we were switching to a solution offered by the same company that provides our website and digital communication solutions and the fact that CivicPlus provides solutions exclusively for local government were important factors for the consideration of our council. For me, it was a plus to know that I could add another service to the same platform utilizing the same company and that I already knew whom to contact if I had a question — truly a one-stop shop.
Read the case study
Chelci Amburgy
Bullard Director of Public Relations and Communications, 2018
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At the time we implemented the software, we needed something with more enhanced capabilities, and that was more GIS driven that we could use when communicating about tropical weather, road closures, and big accidents.
Read the case study
Key West
IT Director
Earn Resident Trust as a Reliable Source of Information
As a public safety communicator, you need an easy-to-use, cloud-based, reliable mass notification solution to keep residents, staff, and visitors safe and informed.
More than 60,000 text notifications can be sent per minute in an emergency
Automatic translation to over 60 languages
Trusted by local governments ranging in population size from 1,000 to 2,000,000
Software Integrations
Learn more
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Available Integrations with Our Powerful Routine and Emergency Notification System
Municipal Websites
Integrate our Mass Notification system with your CivicPlus website to provide vital information to your residents.
311 CRM
Communicate with your residents in real-time to address their concerns and streamline emergency responses.
Social Media Networks
Amplify the reach of your time-sensitive alerts by automatically sharing messages on Facebook and X.
Top Resources for Public Safety Communicators
Frequently Asked Questions
Has CivicReady been rebranded as the CivicPlus Mass Notification system?
Yes, CivicReady is now the CivicPlus Mass Notification system. You will begin seeing this change in our marketing and customer communications and within the software.
What is a mass notification system?
A mass notification system is a communication tool that enables entities, including local governments, to send important messages simultaneously to a large number of people. Mass notification tools use various channels such as SMS, email, voice calls, mobile apps, and social media to quickly and efficiently disseminate critical information, including emergency alerts, public safety announcements, community updates, and other time-sensitive communications. Learn why every community needs an emergency mass notification system.
How do emergency notification systems work?
Emergency notification systems are designed to deliver urgent messages to individuals or groups during crisis situations. Here’s how they typically work:
- Message creation: Authorized officials compose the message or use a template available within the emergency alert software.
- Targeting and segmentation: The system allows the sender to select specific recipients or groups that need to receive the message, such as residents in a particular area or individuals subscribed to certain categories.
- Message delivery: The emergency notification software uses multiple communication channels, including SMS, email, voice calls, and mobile apps, to send the message to the intended recipients simultaneously.
- Confirmation and tracking: The mass notification software might offer delivery confirmation, allowing the sender to track the status of message delivery and ensure recipients receive the notification.
- Response and feedback: Recipients may be able to respond to the message, providing feedback or acknowledging receipt, depending on the capabilities or integrations of the emergency communication system.
Learn how to prepare for emergencies with a mass notification system.
When is a mass notification system required?
A public address system for mass notifications is typically the best communication tool in situations where efficient and timely communication is essential. Top scenarios include:
- Emergency situations: Natural disasters like hurricanes, earthquakes, or severe weather events.
- Public safety threats: Active shooter situations or acts of terrorism.
- Health emergencies: Disease outbreaks or pandemics.
- Community updates: Non-emergency communications such as sharing community news, road closures, utility service disruptions, and even event reminders.
This infographic explains when to send routine vs. emergency communications.
Where can I find more information on CivicPlus software training?
If you are a current customer, visit our CivicPlus Help Center for on-demand training, tutorials, education, and product updates. Click here for more information about our virtual and on-site government software training.
Stop Fearing the Consequences of Ineffective Communications
Speak with one of our specialists and start earning resident trust today.
We saw what CivicPlus was able to do for us with our website redesign, so we thought, why not work with CivicPlus on a refresh of our alert system too?