Reach Your Residents With a Powerful Mass Notification System

Yes, CivicReady is now the CivicPlus Mass Notification system. You will begin seeing this change in our marketing and customer communications and within the software.

A mass notification system is a communication tool that enables entities, including local governments, to send important messages simultaneously to a large number of people. These tools use various channels such as SMS, email, voice calls, mobile apps, and social media to quickly and efficiently disseminate critical information, including emergency alerts, public safety announcements, community updates, and other time-sensitive communications. Learn why every community needs an emergency mass notification system.

Emergency mass notification systems are designed to deliver urgent messages to individuals or groups during crisis situations. Here’s how they typically work:

• Message creation: Authorized officials compose the message or use a template available within the emergency alert software.
• Targeting and segmentation: The system allows the sender to select specific recipients or groups that need to receive the message, such as residents in a particular area or individuals subscribed to certain categories.
• Message delivery: The emergency notification software uses multiple communication channels, including SMS, email, voice calls, and mobile apps, to send the message to the intended recipients simultaneously.
• Confirmation and tracking: The mass notification software might offer delivery confirmation, allowing the sender to track the status of message delivery and ensure recipients receive the notification.
• Response and feedback: Recipients may be able to respond to the message, providing feedback or acknowledging receipt, depending on the capabilities or integrations of the emergency communication system.

Learn how to prepare for emergencies with a mass notification system.

Typically this is the best communication tool in situations where efficient and timely communication is essential. Top scenarios include:

• Emergency situations: Natural disasters like hurricanes, earthquakes, or severe weather events.
• Public safety threats: Active shooter situations or acts of terrorism.
• Health emergencies: Disease outbreaks or pandemics.
• Community updates: Non-emergency communications such as sharing community news, road closures, utility service disruptions, and even event reminders.

This infographic explains when to send routine vs. emergency communications.

If you are a current customer, visit our CivicPlus Help Center for on-demand training, tutorials, education, and product updates. Click here for more information about our virtual and on-site government software training.