For municipalities, digital transformation means the days of phone calls and walk-ins are quickly becoming as antiquated as landlines and fax machines. It means citizens no longer think exclusively of
engagement as one-on-one personal interactions, but instead they are thinking of obtaining information and submitting requests with a digital-first mindset.
This white paper outlines:
- Why Municipalities Should Embrace Digital Transformation
- The New Responsibilities of Clerks in the Digital Age
- Best Practices for Leading Communities Through Digital Transformation