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Digital Transformation in Local Government

How You Can be a Change Agent and Help Lead Your Community Through Digital Transformation

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For municipalities, digital transformation means the days of phone calls and walk-ins are quickly becoming as antiquated as landlines and fax machines. It means citizens no longer think exclusively of
engagement as one-on-one personal interactions, but instead they are thinking of obtaining information and submitting requests with a digital-first mindset.

This white paper outlines:

  • Why Municipalities Should Embrace Digital Transformation
  • The New Responsibilities of Clerks in the Digital Age
  • Best Practices for Leading Communities Through Digital Transformation