Social Media Archiving
Stay compliant and automatically capture social media records
Support Compliance with the Most Reliable Social Media Archiving Software
Government agencies and public sector organizations are working to navigate complex social media compliance requirements while maintaining transparent and accessible communication with the public.
CivicPlus® Social Media Archiving (formerly ArchiveSocial) offers a streamlined solution for government agencies, educational institutions, and law enforcement to capture and preserve social media content and activity, supporting compliance with FOIA and state public records laws. Managed on our secure, 100% cloud-based platform, it helps you support compliance, drive time and cost savings, and mitigate risk.
Trusted by agencies of every size, including towns, cities, states, and numerous federal agencies
500M+ More than a half billion social media records successfully archived
29K+ Over 4,000 customers and 29,000 active users
Social Media is Considered Public Record in all 50 United States
Use the interactive map to select your state and discover its public records and social media record retention laws today.
Automated social media archiving is the only way to maintain complete social media records and properly respond to records requests.
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Explore Social Media Archiving
Improve efficiency, compliance, and transparency with an all-in-one archiving solution that captures, preserves, and organizes social media records in near real-time.
Product Features
Automated Archiving
Eliminate manual processes and maximize resource efficiency with automated social media archiving.
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Precise Record Preservation for Compliance and Efficiency
Improve compliance and build public trust with the industry’s leading social media archiving solution.
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Risk Management and Analytics
Unleash the power of the data in your archive with social media monitoring, alerts, and reports.
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Supported Networks
Our industry-leading, API-based software automatically preserves content from platforms like Nextdoor, Instagram, Facebook, and X. It’s reliable and user-friendly, storing data in an organized, searchable database that makes it quick and easy to fulfill records requests.
Facebook Learn More
Instagram Learn More
TikTok Learn More
YouTube Learn More
Linkedin Learn More
Nextdoor Learn More
Flickr
Vimeo
How It Works
From capturing posts to preserving records, we automate it all while supporting compliance, transparency, and real-time access to your archived social media data.
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Say Goodbye to Risky, Unreliable Social Media Recordkeeping
With rapidly evolving content and high expectations for real-time information, managing social media as a public record is challenging, especially with the risks of deleted or edited content.
Click below to explore how we’re addressing the top challenges in social media archiving.
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Struggling with Compliance and Transparency
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Overwhelmed by Large, Complex Requests
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Navigating Resource Constraints
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Fighting Inefficiencies in Technology and Processes
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Inefficiencies and Human Errors in Manual Archiving
Ready to see Social Media Archiving in action?
Take a TourEnhance Compliance and Transparency for Your Staff and Community
Explore how our social media archiving solution streamlines compliance for your teams and enhances transparency for your residents.
- Enhance operational efficiency through automated archiving.
- Foster transparency by making social media records easily accessible to both the public and internal stakeholders.
- Gain valuable insights into public sentiment and engagement trends with customizable alerts and analytics.
- Mitigate legal risks and reduce operational costs by automating archiving processes.
- Support the secure and reliable storage of social media content.
- Provide peace of mind by automating data archiving and reporting.
- Reduce costs, improve efficiency, and support compliance and organizational growth.
- Increase visibility with detailed analytics and alerting features.
- Streamline record management processes to minimize administrative burdens and enable a greater focus on critical operational responsibilities.
- Proactively identify and address risk-related incidents with alerts for flagged content or keywords across agency accounts.
- Improve operational efficiency by automating the capture and retrieval of social media records.
- Reduce costs, enhance transparency, and support compliance with local and state laws.
- Access historical social media records easily through Open Archive.
- Stay informed with complete and accurate public records.
- Engage more effectively with local government.
What Our Customers Are Saying
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Read the Case Study
Natalie Bednarz
Digital Communications Supervisor, City of Orlando, FL
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After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.
Read the Case Study
Jeff Caponera
Police Chief of Grafton, WI
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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able to capture that data is important.
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Austin Blake
Administrative Services Manager, Kissimmee, FL
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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.
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Nichol Figueiredo
Public Information Officer, Framingham, Massachusetts
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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus Social Media Archiving] — it gives me complete peace of mind.
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Denise Walsh
Public Information Officer, Duck, North Carolina
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It’s empowering to know that we have a reliable backup for all our digital interactions. CivicPlus Social Media Archiving helps us sleep better at night, knowing we’re fully compliant and ready for any public records request.
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Anindita (Andy) Anaam
Communications Director, City of Appleton, WI
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Instead of manually scrolling through years of Facebook posts, I now have a searchable database ready to go. It’s a huge time-saver and a stress reliever.
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Kristina Sternesky
Public Information Officer, Millburn Township NJ
Social Media Archiving in the Civic Impact Platform
Social Media Archiving can be used on its own, but it’s even more powerful when used with the rest of our integrated solutions.
Municipal WebsitesIntegrate social media archives within your agency’s main website search results. Additionally, connect your agency’s NextRequest, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More
Related Products
Explore other CivicPlus products our customers commonly use with Social Media Archiving.
NextRequestStreamline the receipt, routing, and release of public records with public records request management software. Learn More
Municipal WebsitesImprove engagement and communication with a world-class website. Learn More
Agenda and Meeting ManagementMaster meeting and agenda management with a purpose-built platform designed for clerks. Learn More
Mass NotificationsStreamline communications and maximize outreach with emergency alerts and routine notifications. Learn More
Frequently Asked Questions About Social Media Archiving
Is ArchiveSocial now CivicPlus® Social Media Archiving?
Yes, ArchiveSocial is now owned by CivicPlus, a leader in developing technology for local governments, and is now known as CivicPlus Social Media Archiving.
Customers can log in to existing ArchiveSocial accounts here: Social Media Archiving Login.
Is social media considered a public record?
Why archive social media?
What is the best social media archiving method for government agencies?
Are screenshots enough to be compliant?
Can’t I just ask the social media platform for my records if I need them?
Where can I find more information on CivicPlus software training?
Social Media Archiving
Ready to enhance compliance and streamline your social media archiving?
When there is a public records request (for social media), I’m not worried I’ll be sitting there for hours searching for something. It will take me 10 to 15 minutes, and I can go about the rest of my day, which is really important.